Full Time Branch Manager
Posted 18 days 21 hours ago by The Stevenson Group
£100,000 - £125,000 Annual
Permanent
Full Time
Other
London, Twickenham, United Kingdom, TW1 1
Job Description
Key Responsibilities 
- Stock management
- Shop floor standards
- Stock room standards
- Supervisor management
- Branch financial accountability (staffing hours, petty cash, cleaners)
- To ensure custom orders are being processed efficiently
- Complete branch banking daily
- To fill in all end of month spreadsheets
- Ensuring dispatch target achieved
- To recruit, train and retain the team
- To provide and record ongoing training to the team
- To highlight underperformance and support with action plan
- To work with supervisors to achieve branch standards
- To ensure the teams wellbeing needs are met
- Completion of Elf rotas
- Management of Elf exceptions
- Holiday management
- Daily floor rota, including lunches
- Summer temp recruitment
- Summer temp rotas
- Role model of excellent customer service on the shop floor
- Being an escalation point for customer complaint
- Actively check the branch inbox
- Spot check customer service supervisor is following company processes (correct phone greeting and email sign off)
- Knowledge of Microsoft Office, Netsuite
- 3 years management/supervisor experience