Fulfilment Supervisor

An exciting opportunity to join a forward-thinking, fast-growing business in Hawarden as a Fulfilment Supervisor!

Monday to Friday, 9am-5pm

£29,000 per annum

Hawarden

Are you ready to take the lead in a fast-paced, fashion-driven warehouse environment? If you have experience in fulfilment operations and are passionate about delivering high level customer service, keep reading!

You'll be overseeing all outbound operations, ensuring that customer orders are picked, packed, and dispatched accurately - every time.

This business is rapidly scaling, you'll have a real opportunity to grow with the business and make your mark in a high-energy, high-reward environment.

Fulfilment & Dispatch Excellence

• Supervise all picking, packing, and dispatch activities to meet high service standards
• Ensure orders are processed on time, every time, in line with SLAs
• Monitor shift performance and quickly reallocate resources as needed to maintain efficiency
• Solve system issues and operational hiccups to keep things moving smoothly
• Maintain an organised, clutter-free workspace to enhance productivity

OTIF & Service Excellence

• Take full ownership of on-time, in-full delivery performance
• Proactively identify and solve issues that may cause delays or failures in fulfilment
• Escalate service risks quickly to senior leadership to protect customer satisfaction

Stock Accuracy & Availability

• Work closely with Stock Control Team Leaders to maintain accurate stock levels
• Troubleshoot and report any discrepancies or shortages during fulfilment
• Ensure smooth stock checks and inventory audits to maintain integrity

Team Leadership & Culture

• Lead, coach, and inspire your team to exceed expectations every shift
• Uphold SOPs, maintain safety protocols, and ensure high operational standards
• Foster a culture of accountability, teamwork, and attention to detail
• Promote a positive environment where everyone feels valued and empowered

Key Holder Responsibilities

• Open and close the warehouse, ensuring site security is upheld at all times
• Act as the main key holder, ensuring operational readiness and safety

Skills & Experience You'll Need

• Proven experience in a warehouse, fulfilment, or distribution environment
• Strong leadership skills with a passion for coaching and developing teams
• Solid understanding of e-commerce and DTC fulfilment operations
• Tech-savvy, with the ability to navigate warehouse systems and operational tools

What We're Looking for in You

• Highly organised with a keen eye for detail
• Calm under pressure, proactive in finding solutions
• Hands-on leader with a strong sense of ownership and accountability
• Reliable and trustworthy, comfortable with leading a team and taking responsibility

Why This Business?

• Be part of a fast-growing brand, with opportunities for career progression
• Help deliver exceptional customer experiences in a dynamic, high-energy environment
• Play a key role in the company's journey as we scale, making an impact on our success
• Join a supportive and inclusive team where your ideas are valued

Ready to Apply?

Apply now and send us your CV to or call to discuss!