Frontline Customer Experience Advisor

NAPIT Group in Mansfield is seeking a motivated Customer Service Advisor to help manage inbound calls, chats and emails, delivering a high level of service to members and the public. You will work with cross-functional teams to maintain knowledge of NAPIT policies and procedures, contributing to a positive Net Promoter Score while handling queries efficiently in a fast-paced environment.

The role requires strong communication, accuracy and a willingness to learn, with 37 hours per week, Monday