Front Office Team Supervisor

Overview

LOOKING FOR A ROLE THAT WILL KEEP YOU BUSY

If you are reading this and saying YES Mile Oak Medical Centre wants to hear from you.

This is a very busy, demanding and varied role in a GP practice based in Mile Oak, Portslade with over 8,700 registered patients.

We are looking for a dynamic person to lead our front office team in delivering outstanding patient care. The successful candidate will be responsible for managing the daily operations of the reception area, ensuring efficient workflow, and maintaining high standards of service. This role requires strong leadership skills, experience in a GP practice, and proficiency with SystmOne clinical system.

Main duties of the job

• Leadership & Management: Oversee the day-to-day operations of the team, ensuring smooth workflows, excellent patient service, and team morale. Act as a hands-on troubleshooter where required.
• Patient-Focused Care: Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.
• Appointment & Workflow Management: Manage the appointment system, ensuring efficient patient flow, ensure all objectives & tasks are carried out efficiently & on time by the team.
• Staff Development: Lead, train, and support the staff, fostering a culture of continuous improvement and teamwork.
• IT & Admin Expertise: Utilise and oversee systems like SystmOne, ensuring data accuracy and efficient processing of patient information. Oversee and manage all administrative tasks completed by the reception team such as the emails, issuing of patient prescriptions, the upkeep of notice boards and receipt of incoming deliveries.
• Collaboration: Work closely with the APM, clinical teams, and external partners, ensuring all updates and processes are smoothly communicated and implemented.
• Quality Control: Maintain high standards of patient service, managing feedback, and improve procedures.
• Deal with complaints: Be the first point of contact for any complaints that come into the surgery and try to resolve before escalation to the Manager.
• Oversee premises: Patient areas such as reception, waiting room, consulting rooms & corridors.

About us

Mile Oak Medical Centre is a GP practice based in Mile Oak, Portslade with over 8,700 registered patients. The surgery is located closeto transport links.

We are friendly, professional forward thinking, fast paced and supportive practice and our goal is to deliver quality healthcare to the residents of Mile Oak.

Job responsibilities

What Were Looking For:

• Leadership Experience: A proven track record in a leadership role, ideally in a GP practice or healthcare setting.
• GP Reception Experience: At least 3 years of experience as a GP receptionist, with a deep understanding of practice operations and patient care.
• SystmOne & IT Proficiency: Strong hands-on experience with the SystmOne clinical system and other relevant IT systems.
• People Skills: An approachable, calm, and reliable individual who thrives in a team environment and can maintain composure under pressure.
• Problem-Solving: The ability to adapt quickly and make sound decisions, especially in busy and challenging situations.
• Flexibility: A willingness to cover shifts and adapt to changing schedules when necessary.

Person Specification Experience

• 3 years GP surgery experience
• SystmOne clinical system experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.