Front Office Supervisor

JOB TITLE - FRONT OFFICE SUPERVISOR

DEPARTMENT - Front Office

CONTRACTTYPE - Full Time, Permanent

RATE OFPAY - £12.98 per hour

HOURS - 40 hours per week

LOCATION - The Parkgate Hotel, Cardiff

ID - REQ6671

OVERVIEW

Join the'Greatest Story in Hospitality' by becoming one of our Front Office'Hospitality Heroes' at the award-winning Parkgate Hotel in the heart ofCardiff.

As FrontOffice Supervisor, you will play a pivotal role in delivering exceptionalguest experiences from arrival through to departure. Supporting the ReceptionManager and Front of House Manager, you will lead by example, inspiring theFront Office team to provide warm, personalised service whilst ensuring thesmooth day-to-day operation of the department.

This is anexciting opportunity for an experienced hospitality professional withsupervisory experience who is passionate about service excellence, teamdevelopment and creating memorable experiences for every guest.

OUR IDEAL HERO WILL HAVE

• Previous Front Office, Reception or Concierge experience within a hotel environment
• Experience supervising or leading a Front Office team
• Excellent communication and interpersonal skills
• Strong organisational, problem-solving and decision-making abilities
• Experience using hotel management systems, with Opera PMS knowledge desirable
• A genuine passion for delivering exceptional guestservice and developing others

IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL -

• Lead and motivate the Front Office team to consistently deliver exceptional guest experiences
• Oversee the guest journey, ensuring seamless check-in, check-out and concierge-style service throughout each stay
• Resolve guest queries and complaints efficiently, taking ownership to achieve positive outcomes
• Support the training, coaching and development of team members to maximise performance and engagement
• Maintain the highest standards across the reception, lobby and guest-facing areas whilst driving operational excellence and revenue opportunities

BERECOGNISED AND REWARDED

• As one of our'Hospitality Heroes' you will receive a host of Company benefits such as -
• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITHUS

As a CelticCollection employee, you will be able to say -

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENTINFO

• We reserve the right to close this vacancyearly if we receive a high volume of suitable applications. Therefore, weencourage you to submit your application as soon as possible.
• In accordance with UK immigrationlegislation, all applicants must have the legal right to live and work in theUnited Kingdom. Successful candidates will be required to provide originaldocumentation to verify their eligibility to work in the UK prior toemployment, in line with Home Office guidance.
• The Celtic Collection is committed to beingan equal opportunities employer. We welcome applications from all individualsregardless of age, disability, gender identity, marital status, race,religion or belief, sex, or sexual orientation. We strive to ensure a fairand inclusive recruitment process for all candidates.