Front Office Porter

Overview

Cheval Collection are currently recruiting a receptionist to join their team at our luxury serviced apartments Cheval Gloucester Park. Be the welcoming face of luxury living. Cheval Collection is excited to announce an opportunity for a Front Office Porter to join our dedicated Front Office team and play a vital role in delivering warm, professional, and polished service at the heart of our residences.

As a Front Office Porter, you will be one of the first and last people our guests meet, making you a vital ambassador for the Cheval brand. This is a highly visible, front line role where your professionalism, warmth, and attention to detail directly shape each guest's experience.

You will be at the heart of the residence's daily operations, creating a welcoming and reassuring environment from the moment guests arrive. Whether assisting with luggage, managing post and deliveries, or responding to general enquiries, you'll ensure every interaction is handled efficiently and courteously.

Alongside delivering exceptional service, you will play an important role in maintaining the safety and presentation of the residence. By following security procedures and keeping the lobby and forecourt areas clean, tidy, and inviting, you will help uphold the high standards our guests expect.

Working closely with colleagues across departments, as well as chauffeurs, delivery personnel, and visitors, you'll contribute to a smooth running operation and a consistently positive guest journey. Your attention to detail and commitment to service excellence will help create memorable first and last impressions, encouraging guests to return and reinforcing the outstanding reputation of Cheval Gloucester Park.

The role is closely supervised by the Front Office Manager or Assistant Front Office Manager, who will support you in prioritising and completing daily tasks effectively.

Responsibilities

• Be one of the first and last people guests meet, making you a vital ambassador for the Cheval brand.
• Assist with luggage, manage post and deliveries, and respond to general enquiries; ensure interactions are handled efficiently and courteously.
• Maintain safety and presentation of the residence by following security procedures and keeping the lobby and forecourt areas clean, tidy, and inviting.
• Work with colleagues across departments, chauffeurs, delivery personnel, and visitors to support a smooth operation and positive guest journey.
• Contribute to memorable first and last impressions to encourage guest return and uphold the Cheval Gloucester Park reputation.
• Operate under the supervision of the Front Office Manager or Assistant Front Office Manager to prioritise and complete daily tasks.

Requirements

• Good written and spoken English
• Take pride in what you do
• Friendly, professional and warm manner
• Ability to build excellent relationships with guests
• Flexible, positive attitude
• Excellent customer service skills
• Ability to carry out manual handling tasks
• Ability to work independently and as part of a small team
• Basic knowledge of London attractions and transport links
• Previous experience in a luxury service environment

In return / Benefits

• A competitive salary + Service Charge
• 22 days annual leave, excluding Bank Holidays (increases with every year of service up to year 5)
• Additional day off to celebrate birthday (or employment anniversary)
• Life Assurance
• Contribution to personal pension (after 3 months)
• Season Ticket Loan
• Learning and development opportunities
• Career coaching and progression
• Health and wellbeing support
• Discounted stays at Cheval for colleagues, friends and family
• Discounted stays at properties within the GHA portfolio
• An inclusive and supportive working environment
• And many more benefits!

Working with us means becoming part of a respected luxury hospitality brand where service excellence and attention to detail truly matter. You'll be supported by a professional, friendly team who take pride in working together and delivering memorable guest experiences every day.

This is a role full of variety, where no two days are the same, and where your contribution is seen, valued, and makes a genuine difference to the experience of our guests and the success of the residence.

We are looking for someone who is approachable, reliable, and service driven, with a genuine passion for hospitality. If you take pride in delivering outstanding service and enjoy being at the heart of guest interaction, we'd love to hear from you.

Additional information

Helpful to know - Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) will be requested in the event of a position being offered.