Front Office Manager

What you need to know New Job Opportunity!

I'm delighted to be partnering with my client to recruit a Front Office Manager for their facility in Tullamore, Co. Offaly.

This family-run organisation was proudly recognised as a Great Place to Work reflecting their strong culture and commitment to their people.

Key duties & responsibilities:

• Lead and manage the Front Office and Reception team.
• Oversee guest arrivals, departures, billing and daily front office operations.
• Handle guest queries and complaints professionally.
• Manage staff rotas, training, development and performance.
• Ensure compliance with SOPs, cash-handling and security procedures.
• Work closely with Reservations, Housekeeping and other departments to ensure smooth operations.
• Monitor guest feedback and identify opportunities to enhance the guest experience.
• Ensure clear communication and effective shift handovers.
• Support the Rooms Division Manager in achieving departmental and hotel objectives.

What are we looking for?

• Previous experience in a Front Office/Reception management role within the hospitality industry essential.
• Strong customer service/focus experience from a fast-paced working environment.
• Excellent people management skills, with the ability to motivate, support, and develop a team.
• Previous experience managing staff rotas and overseeing the smooth day-to-day operation of the department.
• Strong administrative, IT, and computer skills,
• Experience using CRM/inhouse management systems
• Flexibility to work a variety of shifts, including weekends and public holidays, as required.

We Value Your Trust.