Front Office Manager

3D Personnel is recruiting an experienced Front Office Manager for a well-established and highly regarded hotel in Galway. This is an excellent opportunity for a hospitality professional with strong leadership skills and a passion for guest service to take ownership of a busy Front Office operation. The successful candidate will lead by example, manage and develop a dedicated team, and ensure every guest enjoys a seamless and memorable experience.

The Role

As Front Office Manager, you will oversee the day-to-day running of the Front Office department while maintaining the highest standards of customer service, team performance, and operational efficiency. This is a hands-on management role where you will work closely with senior management and other hotel departments to drive guest satisfaction and commercial success.

Key Responsibilities

• Lead and manage the Front Office team on a daily basis.


• Ensure exceptional guest service standards are maintained at all times.


• Oversee smooth and efficient check-in and check-out procedures.


• Build a customer-focused culture and lead by example.


• Work closely with Reservations, Sales, Housekeeping, and other departments to ensure effective communication and guest satisfaction.


• Monitor and maintain the accuracy of guest and booking information within hotel systems.


• Respond to guest feedback and implement improvements where required.


• Maximise room revenue through effective yield management and occupancy strategies.


• Support sales initiatives, group bookings, and promotional activities.


• Prepare departmental reports and monitor performance metrics.


• Recruit, train, mentor, and develop Front Office team members.


• Manage staff rotas in line with business requirements.


• Conduct performance reviews and support ongoing staff development.


• Attend management meetings and contribute to operational projects.


• Provide Duty Manager cover when required.


• Ensure full compliance with Health & Safety, Security, and Company policies.

About You

You will be an experienced hospitality professional with a proven ability to lead teams and deliver outstanding guest experiences.

Requirements

• Previous experience in a Front Office Manager, Assistant Front Office Manager, or similar hotel management role.


• Strong leadership and people management experience.


• Excellent customer service and guest relations skills.


• Strong organisational and time management abilities.


• Commercial awareness with an understanding of hotel revenue and budgeting.


• Experience using hotel property management systems such as Opera, Hotsoft, or similar.


• Strong IT skills, including Microsoft Office.


• Excellent communication and interpersonal skills.


• Fluent written and spoken English.


• Ability to work in a fast-paced hospitality environment.

What's on Offer?

• Permanent full-time position


• Competitive salary package


• Food allowance


• Company events


• Ongoing training and development opportunities


• Opportunity to join a successful and supportive hotel management team


• Career progression within a growing hospitality business

Applicants must have the legal right to work in Ireland.

We are an Equal Opportunities Employer.