Front Office Manager

About Us:

The Scotsman Group is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

The Role:

• Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries, feedback and challenges
• Develop and implement plans to ensure front office initiatives and hotel targets are achieved
• Be responsible for recruitment, training, rota planning and performance management of the Front Office team
• Lead and manage the Front Office team, fostering a culture of growth, development, accountability and high performance
• Build and maintain effective working relationships with all key stakeholders
• Establish and deliver an effective planned guest engagement programme
• Ensure adherence and compliance with all relevant legislation
• Oversee Reception, Concierge and Night Team operations, ensuring service standards are consistently achieved and exceptional guest experiences are delivered at all times

The Person:

• Proven experience in a Front Office management role within a hotel environment
• Excellent leadership skills with a hands on approach and lead by example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience using hotel property management systems, preferably Opera Cloud
• Strong communication and interpersonal skills

As our Front Office Manager, you will join a team that is passionate about delivering exceptional service. Previous experience in a similar management role within a hotel environment is essential.

What We Offer:

• TRONC electronic tips - Our staff keep 100 % of tips earned in venues
• Wagestream - Stream up to 40 % pay as it is earned and set automatic savings to support your financial wellbeing
• 30 % off of food and cinema tickets in all of our venues across Scotland
• Quarterly bonus payment
• Hotel and Apartment discounts
• Access to Scotsman Perks Benefits Portal
• Staff meals on duty
• Flexible working opportunities
• Career development through our Scotsman Steps training programme
• Head Office Development Days
• Refer a Friend Scheme