Front Office Manager

We have an exciting opportunity for a Front Office Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

• Proven experience as a Front Office Manager or in a similar customer-facing role
• Strong leadership, organizational, and multitasking skills
• Excellent verbal and written communication abilities
• Proficient in MS Office and front desk software (Property Management Systems and ONQ)
• Ability to remain calm under pressure and solve problems effectively
• High level of commercial awareness and sales capabilities

• Supervise and coordinate front office staff
• Ensure high levels of guest or client satisfaction through prompt and courteous service
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Manage scheduling, training, and performance of front office team
• Maintain office supplies and appearance of the front desk area
• Handle customer inquiries, feedback, and complaints professionally
• Prepare and manage budgets, reports, and other administrative tasks

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided