Front Office Manager
Posted 16 hours 12 minutes ago by Cairn Group
We're looking for a Front Office Manager to lead the guest experience at The Gantry.
This is not a standard front office role. It's about owning the arrival, setting the tone, and leading a team that delivers a confident, consistent guest experience in a fast-moving East London environment.
The RoleYou'll take ownership of the guest experience from first impression through to departure - ensuring the operation runs smoothly, efficiently and with purpose.
You'll lead and develop the team, drive standards, and bring a level of control and consistency that reflects where the hotel is heading.
- Leading reception and guest services day-to-day
- Driving a confident and consistent arrival experience
- Managing rotas, staffing levels and payroll control
- Owning guest feedback and service recovery
- Building and developing a confident, forward-thinking team
- Working closely with Rooms, F&B and Commercial teams
- Supporting the wider direction of the hotel as it continues to evolve
You're already operating in a busy hotel environment and understand what good looks like.
- Comfortable leading from the front in a high-volume hotel
- Commercially aware - you understand the impact of service on revenue
- Calm under pressure and decisive when it matters
- Strong with people - able to build, develop and challenge a team
- Focused on standards, detail and consistency
The Gantry is a design-led hotel in Stratford, part of Hilton's Curio Collection and Managed by the Cairns Group. With an expanding meetings and events offer and a strong F&B presence, the hotel is evolving its position in the London market.
This is a hotel in transition - reshaping its spaces, building new revenue streams, and raising standards across the operation.
For the right person, this is an opportunity to step into a role with real impact - shaping the guest experience at the front line of a business that is moving forward.
The Offer- Competitive salary
- Bonus and incentives
- Hilton and Cairn Group benefits including 50% F&B Discounts, Spa, Retail and Cinema discounts
- Development opportunities within Cairn Group
Cairn Group is one of the UK's leading hotel management companies, working with globally recognised brands across a growing portfolio of hotels and hospitality businesses.
Joining Cairn means becoming part of a business that values individuality, entrepreneurial thinking and career development, while giving leaders the autonomy to make a real impact within their hotels.