Front Office Manager

Front Office Manager

The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is a distinctive lifestyle hotel located in West London. With 132 contemporary bedrooms, an inviting restaurant and bar, and a creative spirit at its core, the hotel offers a vibrant and memorable experience for both travellers and locals.

Salary: Competitive + Excellent Benefits

About the Hotel

The Cura Kensington celebrates individuality, design, and exceptional guest service, providing a unique environment where personality and hospitality come together.

Joining our team presents an exciting opportunity to contribute to an established hotel that continues to evolve its guest journey, service culture, and operational excellence in line with Marriott brand standards.

The Role: Front Office Manager

As Front Office Manager, you will lead all guest-facing operations, including Guest Associate and Guest Service Supervisors. You will be the driving force behind seamless arrivals, departures, and personalised guest journeys that reflect the character and style of a Tribute Portfolio hotel.

Working closely with the General Manager and Heads of Departments, you will play a key role in maintaining and enhancing service standards, ensuring operational efficiency, and fostering a collaborative and engaging culture across the hotel. You will inspire, mentor, and lead your team to deliver hospitality that embodies the individuality and spirit of the Tribute Portfolio brand.

Your Responsibilities

• Lead the day-to-day operations of the Front Office department.
• Deliver seamless arrivals and departures through anticipatory and personalised service.
• Recruit, train, and inspire a passionate front office team aligned with Marriott brand standards.
• Collaborate with the General Manager and Heads of Departments to continuously enhance service delivery and operational performance.
• Support the smooth day-to-day operation of the Food & Beverage Department particularly during peak service periods, ensuring a seamless guest journey across all touchpoints.
• Drive achievement of key Front Office performance KPIs including Guest Satisfaction (GSS), Review scores, upselling revenue, enrolment targets, and service excellence metrics.
• Act as a visible leader in the lobby, confidently engaging with guests and supporting colleagues across departments.
• Uphold Marriott brand standards and ensure compliance with all policies and procedures.
• Support ongoing improvements to SOPs, guest journey touchpoints, and team development initiatives.

About You

• Previous leadership experience in Front Office management within a premium or lifestyle hotel environment (minimum 2 years).
• A confident and inspiring leader with excellent communication and problem solving abilities.
• Passionate about delivering exceptional guest experiences and building strong team culture.
• Hands on, visible, and solutions oriented, with the ability to perform in a dynamic hospitality environment.
• Previous Marriott experience is advantageous but not essential.
• Degree in Hospitality, Business Administration, or a related field preferred.

What We Offer

• Competitive salary
• Global Marriott employee discounts on rooms, dining, and experiences
• Free meals on duty
• Guest experience stay to immerse you in the brand
• Career development opportunities within Marriott International
• A collaborative and inclusive team culture
• Pension scheme, recognition programmes, and wellbeing initiatives
• Regular team social and engagement events

Lead the Guest Experience. Elevate the Journey.

This is more than a role - it is an opportunity to shape meaningful guest experiences and contribute to the continued success of The Cura Kensington. If you are ready to lead with passion, presence, and personality, we would love to hear from you.

Compensation: Competitive salary