Front Office Manager

Teamworx are delighted to be recruiting a Front office Manager for our client, a fabulous property in Co.Wicklow

Job Title: Front Office Manager

Location: County Wicklow, Ireland

About the Role

An excellent opportunity has arisen for an experienced and highly motivated Front Office Manager to join a well-established luxury hospitality property in County Wicklow. This role is ideal for a hospitality professional who is passionate about delivering exceptional guest experiences and leading a high-performing front office team.

The Front Office Manager will oversee all aspects of the front desk operation, ensuring smooth day-to-day running while maintaining the highest standards of service and guest satisfaction.

Key Responsibilities

• Manage the daily operations of the Front Office, including reception, reservations, and guest services.
• Lead, coach, and develop the front office team to deliver exceptional guest experiences.
• Ensure efficient check-in and check-out processes while maintaining a warm and professional welcome for all guests.
• Handle guest queries, feedback, and complaints in a prompt and professional manner.
• Monitor occupancy levels and collaborate with the reservations and revenue teams to optimise room sales.
• Maintain accurate records and ensure all systems and reporting are up to date.
• Ensure compliance with hotel policies, procedures, and health & safety standards.
• Work closely with other departments including housekeeping, food & beverage, and maintenance to ensure seamless guest service.
• Manage staff scheduling, performance management, and training initiatives within the department.
• Support senior management in achieving operational and financial targets.

Requirements

• Previous experience in a Front Office Manager or Assistant Front Office Manager role within a hotel environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Exceptional customer service focus with strong problem-solving skills.
• Experience with hotel management systems and reservations platforms.
• Strong organisational skills with the ability to manage multiple priorities.
• Flexibility to work shifts, including evenings and weekends as required.

What's on Offer

• Competitive salary package.
• Opportunity to work within a well-regarded hospitality property.
• Career progression opportunities within a growing organisation.
• Supportive and collaborative working environment.

How to Apply

If you are an experienced hospitality professional with a passion for guest service and team leadership, we would love to hear from you.

Apply now or contact Sarah on