Front Office Lead & Guest Experience Coach

Mandarin Oriental Mayfair, London is seeking an Assistant Front Office Manager to join the Front Office team. The role involves leading the Front Office team, coaching and developing staff, building strong guest relationships, and driving revenue opportunities through upselling and program promotions.

The position requires working on a rotating shift basis, 40 hours per week, including weekends and bank holidays. Commitment to luxury service, training, and maintaining high standards is essential.