Front Office Attendant

Position Overview

We are searching for a warm, welcoming, articulate Front Office Attendant to ensure that every guest's experience is personable, relaxing and effortless-at arrival, departure and throughout the stay at Treehouse Hotels Manchester.

Responsibilities

• Provide front desk service during all times of guest arrival and departure, ensuring a smooth and welcoming experience.
• Assist guests with inquiries, room service, local information and reservations.
• Maintain accurate records and perform daily front office tasks such as check in/check out, handling payments, and up selling services.
• Represent the brand's standards of hospitality, professionalism, and customer service.

Qualifications

• Minimum of 2 years in front office or guest/customer service role.
• Strong communication and interpersonal skills, team oriented, hard working, detail oriented.
• Flexible, approachable, and proactive with a can do attitude.
• Ability to multitask and manage multiple responsibilities in a fast moving environment.

Benefits

• Designed by Nature work environment
• Inclusive & equitable work environment for all
• Team member recognition programs
• Pay it Forward: annual volunteer day and hotel organised volunteer opportunities
• Earth day giving back activities
• Cycling schemes
• Mental health training
• Life Harmony refreshed approach to agile working
• Health & wellness programs throughout the year
• Discounts at all Starwood properties worldwide for all team members
• Paid breaks for leaders and up to 33 days holiday for all
• Optional private medical plans with optical and dental coverage
• Paid sickness absence for all
• Enhanced pension scheme offering
• Career advancement opportunities across the globe
• Wagestream financial planning services and recommend and friend schemes
• Free food on shift in key team heart of house spaces in Manchester

Equal Opportunity Statement

Starwood Hotels is an Equal Opportunity Employer. We are committed to non discrimination on any protected basis covered under applicable law.