Front Office Agent

We want to be the best in Zermatt

As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo - "doing good for our guests" and "hospitality by heart" - is something we truly live as a team. Become a part of it!

To strengthen our team, we are looking for motivated employees for the upcoming winter season . Apply now!

JBRP1_CH

Introduction

• Daily correspondence in German, English, and French
• Sales conversations, acceptance, and processing of written and telephone reservations
• Guest check-out, including cash handling, and, if necessary, organization of luggage and transfer services
• Guest check-in, including escorting them to their rooms
• Maintenance of guest records
• Posting of daily revenues and daily closings (checking service invoices)
• Posting and billing of minibar charges
• Billing with individual departments and correct accounting
• Credit card and commission settlements
• Preparation and verification of guest and travel agency invoices

Your main tasks

• Central staff accommodations in the heart of Zermatt and Täsch
• Employee, family & friends room rates and other discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)
• A fitness room is available for our employees, as well as a wide range of sports activities in Zermatt
• Access to our pool area during dedicated employee swimming hours
• Through our development program, you have access to various courses, for example with the company Ritzy
• Discounts on seasonal or annual mountain lift passes with the Zermatt resident card
• Employees who are unable or do not wish to work both the winter and summer seasons in Zermatt are supported-together with our partner hotels-in finding a complementary position

Benefits

• Professional experience in a similar establishment and in a similar position, either domestically and/or abroad
• Fluent spoken and written skills in German, English, and French
• Guest-oriented thinking and behavior, with a genuine enjoyment of interacting with people
• Team spirit, commitment, flexibility, and resilience
• Ability to work in an organized manner even in hectic situations
• Experience in accounting and/or a good aptitude with numbers is an advantage

Your profile