Front of House/Volunteer Coordinator

Reporting to the Operations Supervisor, the Front of House Coordinator supports all front of house activities during performances and events, including patron services and safety, staff and volunteer support, bars and concessions, and catering in an effective and efficient manner.

We create exceptional live performance experiences, from ticketing and guest services to concessions and accessibility support. Our team manages every detail to ensure events run smoothly and guests enjoy memorable visits.

What you'll do

• Ensure exemplary patron service is provided by staff and volunteers at all times;
• Ensure staff and volunteers are knowledgeable about the specifics of each event;
• Adhere to front of house policies and make recommendations for changes where appropriate;
• Support the work of the Operations Supervisor to ensure the needs of patrons and clients are met; liaise with clients where appropriate to ensure event details have been met; and reinforce information regarding policies and procedures;
• Resolve patron and client complaints as needed to support a high level of customer satisfaction;
• Support the distribution of marketing materials as needed;
• Maintain a thorough knowledge of health, safety and emergency procedures and work with the Operations Supervisor to ensure staff and volunteers are prepared to handle accidents, patron incidents and emergency situations, including evacuation;
• In the absence of the Operations Supervisor, act as primary contact for patrons, clients, staff and/or volunteers regarding operations and issues. Determine the appropriate actions to be taken;
• Ensure staff, caterers and suppliers work in compliance with Corporate health and safety procedures;
• Monitor event set up and services to ensure compliance with health codes, fire regulations, LLBO regulations and any other compliance requirements related to front of house operations;
• Monitor operational procedures to ensure the safety of staff and patrons and report concerns to the Operations Supervisor as needed;
• Support responsible service of alcohol;
• Work in collaboration with the Operations Supervisor to attract, train and retain volunteers;
• Support volunteer training and monitor adherence to the appropriate policies and procedures;
• Help facilitate volunteer appreciation and recognition programs;
• Help to foster a work environment in which where staff are motivated to excel;
• Act as a role model with respect to professionalism, customer service/safety and the Corporate values of teamwork, respect, integrity and pride;
• Communicate corporate policies and procedures and ensure compliance as needed;
• Work to anticipate problems and initiate corrective action, keeping the Operations Supervisor and Manager, Grand Theatre informed of issues having a broad impact;
• Monitor cash handling procedures including floats, petty cash and deposits in the absence of the Operations Supervisor;
• Participate in the scheduling of volunteers in support of front of house operations;
• Support the administration of the volunteer program including on-boarding and record management;
• Other duties as assigned.

What you'll need

• Completion of High School (Grade 12) graduation or equivalent;
• Six (6) months experience in theatre operations, supervising and working with staff and volunteers;
• Demonstrated organizational abilities; and familiarity supervising and working with staff and volunteers
• Smart Serve Certified is desired;
• Belonging, Collaboration, Accountability, Innovation

Why us?

Join a team that's building more than a city - we're building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.

We're more than just a municipal government - we're a team of problem solvers, innovators, and community builders who take pride in shaping the place we call home. As an employer, we're committed to your growth, your well being, and creating an environment where every voice counts. Your career is more than a job - it's where your impact begins.

Why you'll love it here

We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long term disability. Specific benefits can vary depending on your role and terms of employment.

In addition, employees may enjoy access to:

• OMERS defined pension plan
• Employee wellness and assistance programs and resources
• Ongoing training and education opportunities
• Corporate perks such as discounted transit and fitness passes
• Learning & development resources and networks
• Relocation assistance and local resources

Accommodations are available at all stages of the recruitment and selection process to support a barrier free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know. For more information, you can contact us at .

Thank you to everyone who applies. While we value each application, only those advancing in the recruitment process will be contacted. All personal information will be handled in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff.

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Our commitment

The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron Wendat, and thanks these nations for their care and stewardship over this shared land.

Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.

Learn more about the City's reconciliation initiatives .