Front of House Supervisor

• Antrim - Belfast International Airport - Northern Quarter

Mount Charles Group areone of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland.If you are acustomer focusedindividualand wantto join afun andfamily orientatedbusinesswhich believes people are our greatest asset,then we have a role for you!Our family values speak for themselves:
Working Pattern:

• Shifts between 3.30am to 11pm

Mount Charles Group areone of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland.If you are acustomer focusedindividualand wantto join afun andfamily orientatedbusinesswhich believes people are our greatest asset,then we have a role for you!Our family values speak for themselves:
Working Pattern:

• 35 Hours per Week
• Five days per week
• Shifts between 3.30am to 11pm

• 25 days' paid holidays (pro rata)
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial wellbeing advisory service
• Training & Development
• Uniform Provided
• Company Events

• Ensuring the service achieves maximum efficiency, always achieving a high standard of customer satisfaction.
• Responsibility for all aspects of the service and team whilst on shift
• Working with the site manager to review and plan for service.
• Ensuring all bookwork is completed within agreed timescales and, company requirements.
• Provide exceptional customer service to all customers
• Implementing staff training as required per company procedures
• Ensuring all HACCP, Food Safety and Health & Safety Legislation requirements are always adhered to.

• Excellent communication, organisational, and time management skills.
• Previous experience working in a hospitality supervisory role
• Ability to work in a fast-paced environment, deal with issues as they arise, and contribute in all areas of service
• The ability to prioritise and have an eye for detail
• To promote and contribute to a harmonious working environment where all employees are treated with respect
• Basic statutory training for the role will require all candidates to have basic reading, writing,speakingand listening skills toassistin understanding safety and work, instructions and communicating with customer on a day-today basis

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.
Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

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