Front of House Supervisor

Posted 4 days 2 hours ago by Partner Retail Services

Permanent
Part Time
Hospitality & Tourism Jobs
Hertfordshire, St. Albans, United Kingdom, AL1 1
Job Description

Part Time and Full Time contracts available

About Being

At Being, we're on a mission to make massage an essential part of everyday wellbeing. Our centres offer a range of services including flotation, massage therapies, and wellness memberships-designed to fit seamlessly into daily life.

The Role

We're looking for a confident, organised, and customer focused Front of House Supervisor to support the day to day running of our centre. This is a hands on role where you'll lead by example-delivering exceptional service, supporting the team, and helping drive membership sales and retention.

You'll be the face of the centre, ensuring every member and guest receives a warm, professional, and seamless experience from arrival to departure.

Key Responsibilities
  • Deliver outstanding front of house service and act as a key point of contact for members and guests
  • Support daily operations, including bookings, diary management, and centre presentation
  • Drive membership sales, retention, and customer engagement
  • Assist in leading and motivating the front of house team
  • Handle enquiries, feedback, and complaints efficiently and professionally
  • Ensure operational standards, cleanliness, and brand presentation are consistently maintained
  • Support marketing activity, events, and member communications
  • Maintain accurate system records and data integrity
What We're Looking For
  • Previous experience in a front of house, hospitality, or wellness environment
  • Strong customer service and communication skills
  • Organised, proactive, and able to multitask in a fast paced environment
  • Commercially aware with confidence in sales and upselling
  • A positive team player with a professional and approachable manner
  • Flexible to work shifts, including evenings and weekends
Why Join Being?
  • Be part of a growing wellness brand with a clear purpose
  • Work in a modern, supportive, and people focused environment
  • Opportunities for development and progression
  • Help make wellbeing accessible as part of everyday life