Front of House Supervisor - Tea Rooms

At David Austin Roses, we're more than just a horticultural company; we're a passionate family business dedicated to breeding and cultivating the most exquisite English Roses.

With over fifty years of rich heritage, we take great pride in creating roses that are not only beautiful but also fragrant and charming. Our love for roses and commitment to excellence has made us a beloved name in gardens around the world.

We are incredibly fortunate to work alongside a talented group of individuals who share our passion. Together, we strive to bring David Austin Senior's vision to life from our beautiful home nestled along a charming country lane in Shropshire.

Primary purpose:

At David Austin Roses, our tearooms are set within one of the world's most beautiful rose gardens. We pride ourselves on delivering warm hospitality, excellent coffee, and freshly prepared food in a relaxed and welcoming environment.

We are looking for an enthusiastic Front of House Supervisor to support the daily operation of our tearooms and help lead our front-of-house team in delivering exceptional service to every guest.

This is a fantastic opportunity for someone who enjoys working in hospitality, loves great customer service, and thrives in a friendly, fast-paced environment.

Your day to day:

• Supporting the day-to-day running of our tearooms and ensuring smooth, efficient service
• Supervising and motivating the front-of-house team to deliver outstanding customer experiences
• Taking orders and delivering a high standard of beverage and table service
• Monitoring stock levels, ordering supplies, and managing inventory to minimise waste
• Assisting with basic food preparation when required
• Maintaining high standards of cleanliness, presentation, safety and hygiene
• Ensuring compliance with health & safety and food safety procedures
• Completing and maintaining daily food safety records
• E nsuring team members follow cash handling procedures
• Encouraging upselling and positive customer engagement
• Handling customer enquiries or concerns professionally to ensure excellent guest satisfaction

What you bring to the team:

• Previous hospitality or café/restaurant supervisory experience preferred
• Excellent communication and customer service skills
• Friendly, confident, and reliable with a positive attitude
• A strong team player who enjoys supporting and motivating others
• Ability to stay organised and calm in a busy environment
• A genuine passion for hospitality, food and coffee
• Flexible and willing to support the team where needed
• Barista experience or training would be an advantage

Benefits include:

• 25 days annual leave plus bank holidays
• Pension contributions on total earnings
• Employee Assistance Programme

Don't meet every single requirement? Studies have shown that women, Black, Asian and minority ethnic people are less likely to apply to jobs unless they meet every single qualification.

At David Austin Roses we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please download to view supporting documents below.

Role Profile_Front of House Supervisor March 2026.pdf