Front of House Reception - Fresh Wharf

Front of House

City of London

The Role

A UK property management and residential real estate company are looking for a Reception front of house Team Member, to join their team. You will play a key role in creating memorable, high-quality experiences for tenants, occupiers, and visitors.

This prestigious, newly refurbished flagship building demands a highly polished, professional, and hospitality-driven approach, delivering a seamless five-star experience that reflects the building's premium positioning.

Key Responsibilities Front of House & Customer Service

• Deliver a warm, professional, five-star welcome to all visitors and occupiers
• Manage the reception desk, including switchboard and shared inbox
• Maintain immaculate presentation of all front-of-house areas
• Provide concierge-style assistance including directions and local information
• Handle queries and challenging situations professionally
• Support VIP visits and occupier events

Occupier & Visitor Experience

• Build strong relationships with occupiers
• Support WELL and BREEAM service standards
• Coordinate visitor access and passes
• Respond promptly to enquiries
• Maintain knowledge of building operations

Building Operations Support

• Assist with contractor sign-in and compliance
• Report maintenance and health & safety issues
• Support deliveries, logs, and handoversCoordinate meeting room bookings

You will have

• Experience in high-end corporate or hospitality reception
• Excellent customer service skills
• Strong communication skills
• IT proficiency (Microsoft & Apple)
• Ability to multitask under pressure
• Professional presentation

This is an exciting opportunity for someone who is passionate about people, takes pride in exceptional service, and enjoys being an ambassador for a premium front-of-house brand.