Front of House Officer - London, EC3A
Posted 7 days 10 hours ago by Ward Talent Team
We are seeking a professional, confident, and service-focused Front of House Security Officer to support the daily operation at our prestigious corporate site in the City of London. This role combines a strong customer-service ethos with a clear understanding of security awareness and professional standards.
As the first point of contact for staff and visitors, you will play a key role in shaping a positive first impression of the building, delivering a welcoming, polished experience while helping to maintain a safe, calm, and well-managed environment.
Position Details- Position: Front of House Security Officer
- Pay rate: £16.50 per hour
- Shift Pattern: Monday - Friday 07:00 - 17:00
- Location: London, EC3A
- Nearest Tube: Aldgate
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Progression, training, and development opportunities
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme Key Responsibilities
- Provide a warm, professional meet-and-greet service to all staff and visitors
- Maintain a visible, approachable front-of-house presence throughout the day
- Confidently engage with visitors, offering assistance, directions, and information
- Provide reception cover when required to ensure a seamless front-of-house service
- Maintain high standards of personal presentation and professionalism at all times
- Observe, report, and respond appropriately to any security or safety concerns
- Support a calm, reassuring, and well-organised building environment
- Background in hospitality, concierge, security, or premium customer-facing roles
- Friendly, approachable, and confident, with a professional manner
- Strong communication skills and a customer-focused mindset
- Proactive and comfortable engaging with people from all walks of life
- Reliable, well-presented, and detail-oriented
- Calm and composed, even in busy or challenging situations
- Committed to delivering a consistently high standard of service
- A prestigious front-of-house position within a professional building environment
- Opportunity to represent a high-quality, service-led operation
- Competitive hourly rate
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organization and contributes to our success.