Front of House Manager

FRONT OF HOUSE MANAGER

We are looking for an energetic, people-focused leader to lead the guest experience in a fast-paced competitive socialising environment. You'll be the face of the venue, ensuring seamless service across the bar, floor, and games areas while driving team performance, guest satisfaction, and operational excellence. Winning personality and a fun-loving spirit are a must!

ROLE RESPONSIBILITIES

• Deliver a world-class guest experience that blends hospitality with entertainment.
• Be highly visible on the floor, engaging with guests, resolving issues, and creating memorable moments.
• Manage guest flow during peak times, ensuring smooth check-ins, table allocations, and activity scheduling.
• Monitor feedback channels (online reviews, guest surveys) and implement improvements.
• Lead, motivate, and coach FOH team members (hosts, servers, gaming hosts).
• Deliver training on service standards, product knowledge, and upselling.
• Drive sales through upselling, promotions, and cross-selling activities.
• Monitor key FOH KPIs
• Act as the senior manager on duty, taking ownership of the venue's overall performance during shifts.
• Lead pre-shift briefings to set expectations and communicate priorities across all departments.
• Ensure smooth coordination between FOH, bar, kitchen, and activity areas to deliver a seamless guest experience.

QUALIFICATIONS & EXPERIENCE

We want you to bring enthusiasm and your own character to the role. Roxy is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values;

• Passionate attitude
• Loves to be professional playful
• Always gives good energy
• Your team. Every time

BENEFITS

• Salary up to £35,500
• Tips &service charge shared equally amongst the whole team
• 50% off food and drink and free gaming
• Regular team incentives - with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Development courses including: leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Cycle2Work Scheme
• SmartTech - buy tech from Currys and spread the cost interest free!

JOB SPECIFICS

• 45hr working week across 5 shifts
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI's weekly, monthly, and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including: marketing, sales, finance, operations and maintenance.