Front of House Manager

Belong are a not for profit values based organisation in the North West.

Our multi award winning organisation is a pioneer of services for older people, creating vibrant village communities and specialising in supporting people to live well with dementia. We are committed to promoting a diverse and inclusive community - a place where we can all belong.

We have the rare opportunity at our Village in Macclesfield, Cheshire to welcome a new Front of House Manager.

As part of our Village Management team, the Front of House Manager is responsible for leading all of the Village service teams, including administrators, caretakers and housekeeping.

As a Front of House Manager you will oversee the smooth and efficient administration of tasks, including payroll, recruitment, HR and finance reporting. The Front of House Manager is pivotal to sharing the positive culture at Belong; being the first point of contact for new customers and tenants, as well as their families and friends.

Key Responsibilities

• Lead and manage Village service teams, including administrators, caretakers, and housekeeping staff.
• Oversee smooth and efficient administration of tasks such as payroll, recruitment, HR and finance reporting.
• Act as the first point of contact for new customers, tenants, families and friends, representing the positive culture of Belong.

Essential Qualifications & Attributes

• Customer focused, putting the customer at the heart of everything we do.
• Compassionate, with the expertise to motivate & inspire others and be highly organised with sound decision making skills.
• A natural leader, building and developing the front of house teams that will provide an excellent service for all customers.
• Experienced in managing a front of house team with demonstrable experience in finance reporting and administrative services.

For further information, please do not hesitate to contact Jack Norman Flanagan, Recruitment Business Partner, on .

Hours of work: 37.5 per week across a seven day rota. Please note this role also performs duties on the Village on call rota.

Salary £35,289.90 p/a

Closing date: 11th May 2026

Benefits

• Paid DBS
• Generous Annual Leave package
• TOIL
• Competitive Salary
• Sick Pay
• Death in Service payment to a beneficiary of your choosing
• Paid induction & paid training on site for personal development according to role
• Access to on site gym
• Subsidised meals in our Bistro
• Access to Employment Assistance programme including
  • Confidential Counselling
  • Mental Health and well being support
  • Financial guidance
  • Legal assistance
• Career Progression
• Auto Enrolment pension and Additional pension up to 8% and company match payment
• Free Wi Fi

DBS and sick pay as per our terms and conditions