Front of House Manager

Front of House Manager role at BLACK KITE

As Front of House Manager you are responsible for the entire Front of House function and service at Black Kite. You manage the Front of House team and the Runners to ensure we deliver an unrivalled, first class service at all times. You work with our Founder & CEO to ensure the Studio is a vibrant, energetic, excellently maintained place for our Clients, Team and wider Community. You go the extra mile, inspiring a positive and unique experience whilst at Black Kite Studios! You and your team support the wider studio team with various admin tasks.

Responsibilities

• Ensuring the successful delivery of an unrivaled, first class Front of House service, for all Clients and people attending the Studio.
• Management of the Front of House Reception team and Runners, including their rotas, ensuring adequate cover is always available. Arranging temporary cover as required.
• Actively participating in recruitment for your team.
• Conducting probation & annual reviews for your team, aligning their career development with opportunities across Black Kite if possible.
• Holiday management and approval for your team.
• Working with the SLT and various external building services contractors (including Security), you ensure the Studio is always clean, safe and maintained to the highest possible standards.
• Developing, refining and communicating processes relating to Front of House where necessary.
• Management of stock and supplies for the whole studio (and any events), requesting payment approval when necessary.
• Creating welcome packs for all new Black Kite employees, replenishing stock when needed.
• Welcoming new hires to the team on their first day, providing tours and supporting the process as needed.
• Studio Administrative Support, including but not limited to:
  1. Arranging travel
  2. Booking off site meetings
  3. Sending weekly/daily studio schedules and updates
  4. Meeting room booking and preparation
  5. Booking taxis and couriers
  6. Receiving and logging drives in and out, delivering them to the correct person without delay
  7. Management of Petty Cash & Starling account
  8. Purchasing studio equipment and technology as required
  9. Invoice approval, for your team and supplies
  10. Job Book management
• Assisting with planning and coordinating Black Kite social and client events.
• Keeping track of events/holidays/days to celebrate in the studio and arranging necessary treats/decorations/supplies. (Valentines Day, Easter, St Patrick's Day, Ramadan, Chinese New Year etc.)
• Being a Black Kite ambassador at all times.

Shift pattern: alternating 8 5 / 11 8

Why you?

• Organised, motivated and responsible.
• Excellent people person with a positive can do attitude.
• Thrive when given new challenges and have excellent attention to detail.
• Positively influence our culture and take pride in doing so.

Reporting to: Founder / CEO

Black Kite Studios are committed to a policy of equal opportunity in all aspects of recruitment and employment regardless of age, sex, sexual orientation, pregnancy or maternity, marriage and civil partnership, race, religion or belief, gender identity or disability (whether registered as disabled or not). If you would like to know more on how we approach equal opportunities, please let us know.