Front of House Manager

Front of House Receptionist - Dental Concierge (Luxury Experience Essential)

Location: Chelsea, London SW3 5QJ

Salary: £35,000 -£45,000 per annum + bonus structure

Full-Time Permanent In-person

Join one of the U.K.'s most prestigious and forward-thinking dental brands - Yorkshire Dental Suite - as we expand our presence in the luxury health & wellness space. We're seeking individuals with a background in luxury hotels, five-star concierge services, premium retail, or private members clubs to elevate our client journey and help us redefine the modern dental experience.

What We're Looking For

We're searching for a highly polished, service-obsessed professional to be the first face and voice of our Chelsea clinic - someone who thrives in an elegant, fast-paced environment where excellence is the standard.

You'll be the vital link between our clients and our clinical team, responsible for creating a seamless and memorable front-of-house experience.

This role is perfect for you if you:

• Have experience in luxury hospitality, high-end retail, private healthcare, or concierge services
• Are naturally warm, articulate, and impeccably presented
• Thrive in roles where attention to detail, professionalism, and discretion are non-negotiable
• Are proactive, organised, and confident managing diaries and appointments
• Love engaging with clients and building relationships
• Are seeking career progression and professional growth in a high-performing team
• Want to be part of a luxury health & wellness brand shaping the future of dentistry

Key Responsibilities

• Welcoming patients with warmth, elegance, and care
• Managing appointments, calls, and client communication with exceptional attention to detail
• Supporting client onboarding, follow-ups, and treatment bookings
• Liaising with clinical teams to ensure a smooth daily schedule
• Delivering a 5-star client experience at every stage of the customer journey
• Representing the brand with integrity and discretion

Ideal Background

• Front Office / Guest Relations in 5 Hotels or Private Clubs
• VIP Client Management in High-End Retail
• Concierge or Front Desk in Luxury Hospitality
• Private Healthcare or Aesthetic Clinics
• (Dental knowledge not required - full training provided)

What We Offer

• Starting salary of £35,000 -£45,000 per annum
• Company pension & staff discounts
• A modern, stylish working environment in the heart of Chelsea
• Fast-tracked career progression into team leader or managerial roles
• Regular team socials and company events
• Ongoing personal and professional development

Working Hours

• Monday to Friday (One Saturday per month)

Application Requirements

Due to high interest and limited interview availability, only apply if you can attend an in-person interview at our Chelsea location.

To apply: Please send your CV and a short cover letter explaining why your luxury experience makes you the perfect fit for this role.