Front of House Manager - UK Visa Sponsorship

Explore Front of House Manager roles in the UK with visa sponsorship. Start your hospitality career with exciting opportunities!

We at Qima Café offer one of the most remarkable coffee experiences in the world right here in London. A division of Qima Coffee, which is well-known throughout the world for its innovative sourcing, genetics research, and farmer-first philosophy, Qima Café is a place where hospitality, craft, and storytelling come together in each cup and dessert.

To join our team, we are seeking a motivated and experienced Guest Experience Lead. You will take charge of the front-of-house experience in this leadership position in the centre of the café, making sure that each visitor departs with a unique tale to tell. As we grow our flagship location and introduce new ideas, you will have a major influence on how Qima Café provides hospitality, from increasing sales of high-margin goods to providing real-time team mentoring.

What you're going to do

• Oversee the FOH crew on the floor, making sure that each shift is filled with kind, considerate, and effective service.
• Encourage the upselling of brunch, plated desserts, and retail goods to increase revenue.
• Hold daily service briefings to keep the team informed about daily priorities, promotions, and seasonal launches.
• Teach and guide employees in resolving complaints, upselling, and visitor decorum.
• Work together with the culinary and barista staff to develop upsell scripts and discussion points for guests as you promote new menu items and retail merchandise.
• Respond to guest complaints as soon as possible to provide a prompt and considerate recovery.
• Supervise daily preparedness, consumables, and FOH stock.

What we're trying to find

• Demonstrated leadership experience in the hospitality industry, preferably in premium casual dining or speciality coffee.
• A born host with excellent communication abilities and a guest-first mentality.
• The capacity to lead and inspire a group of people in a hectic setting.
• Commercial recognition with a history of increasing ATV and sales.
• A love of hospitality that strikes a balance between friendliness, skill, and effectiveness.
• As Qima Café expands, there is a desire to advance into more operational leadership positions.

What we provide

• Competitive compensation combined with performance-based rewards (team bonuses and our tronc system).
• A position of leadership with chances for advancement within the Origins 1450 ecosystem (including coffee sourcing, roasting, advising, and impact).
• Practical instruction in excellent sales techniques, hospitality, and coffee.
• Possibilities to participate in guest experience initiatives, seasonal menus, and retail debuts.
• Group-wide staff discounts.
• An opportunity to work for a firm with a goal that prioritises impact, craft, and storytelling.

Location: London's Covent Garden and Warren Street

Hours: Full-time

Type of Job: Full-time

Hourly wage: £16.00-£17.00

Hours anticipated: 40 per week

Benefits

• Events for the company
• Employee savings
• Program for Employee Mentoring
• Sharing of profits
• Program for referrals
• Shop discount
• UK Visa Sponsorship