Front of House Manager - Boutique Hotel

Overview

A fantastic opportunity has become available for a Front of House Manager at a well-known boutique hotel overlooking St Paul's Square in Birmingham's Jewellery Quarter.

With 34 stylish bedrooms, alongside a busy bar and restaurant and a growing calendar of private events and functions, this is a key leadership role within a fast-paced, lifestyle-led venue.

You will lead the front of house, reservations and housekeeping teams (approx. 8 team members), taking ownership of the guest journey and bedroom performance, while also overseeing the planning and coordination of events from enquiry through to handover to the operations team.

Highlights

• £35,000 salary
• Full-time, permanent role (5 days out of 7, including weekends)
• Progression opportunities within an independent hospitality group (4 Midlands sites) - 28 days holiday
• Free on-site parking
• Staff discounts across all venues (including friends & family) - 50% local gym membership discount

Responsibilities

• Lead and manage Reception, Reservations and Housekeeping teams
• Drive high service standards and guest experience across all touchpoints
• Oversee rotas, recruitment, training and team development
• Take ownership of bedroom performance, including occupancy, ADR and upselling
• Ensure rooms are consistently delivered to a high standard of presentation and readiness
• Work closely with housekeeping to maintain efficiency, quality and attention to detail
• Take ownership of event enquiries and bookings, managing them from initial enquiry through to confirmation
• Coordinate event details, ensuring all requirements are clearly communicated to the relevant departments
• Act as the key link between guests and the operational teams
• Ensure all event plans are accurate, organised and handed over effectively for delivery
• Identify opportunities to maximise event revenue and repeat business
• Support delivery of key financial and service KPIs
• Work closely with senior management to review performance and targets
• Ensure compliance with health & safety and operational procedures

Ideal Candidate

• Experience in a Front Office / Reception management role within a hotel or similar hospitality environment
• A strong understanding of rooms division operations, including reservations, occupancy and guest journey
• Strong organisational and communication skills, with the ability to manage bookings, enquiries and guest requirements effectively
• Exposure to events, functions or group bookings would be beneficial, but is not essential
• A hands-on, organised and detail-driven leader, who thrives in a fast-paced environment