Front of House Estate Officer

We are working with a prestigious residential scheme based in SW London who are looking to hire for a Front of House Estate Officer to join their team. The role combines front of house customer service, estate oversight, and traffic coordination.

Hours: 4 days on, 4 days off - 7am to 7pm

Salary: £32,000 per annum

The Role:

• Act as a visible and approachable presence across the estate, proactively assisting residents and visitors.
• Deliver a five-star front of house experience, ensuring residents and guests feel welcomed, recognised, and supported.
• Maintain exceptional personal presentation and professional standards at all times.
• Perform all security functions as instructed by management, ensuring a safe and secure environment.
• Inspect and monitor external and, when necessary, internal areas for security or health and safety concerns
• Provide excellent visual standards and quality customer service for the development.
• Be the first point of contact for residents and visitors, delivering a professional and welcoming presence.
• Conduct operational site inspections, patrols, and CCTV monitoring as required.
• Maintain and develop the onsite traffic management plan.
• Generate and contribute new ideas to benefit the team and improve service delivery.
• Take personal responsibility for understanding and following the company's Health & Safety policies and practices, identifying and reporting risks and hazards to continuously improve safety performance.

Required Experience and Technical Competency:

• Experience working in a front of house, hospitality, concierge, residential, or customer facing role within a high quality environment.
• SIA CCTV Licence - Training Program Available
• Accredited Traffic Marshall - Training Program Available
• Experience working outdoors and in a front facing customer role.
• Knowledge of Health & Safety requirements and legislation.
• Knowledge of anti discrimination and equal opportunity legislation.
• Professional, patient, and calm manner.
• Excellent written and verbal communication skills.
• Proven ability to handle confidential information and sensitive matters with professionalism.
• Willingness to undertake further training as required.
• Foster a can do attitude to encourage continuous improvement and team collaboration.