Front of House Concierge Officer - Oxford - OX4

Reward and Benefits

• Unlimited training and opportunities to progress
• £15.00 per hour
• 60 hours per week
• 12 hour shift pattern, Monday to Friday; working days 07:00 to 19:00
• Up to 28 days paid holiday (site and shift dependant)
• Recognition rewards
• Access to a 24/7 employee wellbeing support line
• Virtual GP Service
• Earn an extra bonus through recommend a Friend Scheme, no limits

Core Responsibilities

As a Front of House Concierge Officer, you'll be the first point of contact for visitors and clients, delivering a warm welcome while maintaining a safe, secure environment.

As part of this role, you will provide a professional, client facing presence at reception. The role is focused on customer service, contractor management, and supporting the Facilities Manager and wider site team.

Your duties include (but are not limited to):

• Act as a client facing presence, providing a welcoming and professional service to occupiers, visitors, and contractors
• Deliver a high standard of customer service, responding to queries and issues in a courteous and proactive manner
• Assist with front of house activities where required, ensuring site standards are maintained
• Escalate incidents or concerns in line with site procedures
• Carry out security duties including access control, monitoring alarms, and incident reporting

Full in house training will be provided.

Essential Skills and Experience

• Valid SIA Licence
• Right to work in the UK and a five year checkable history
• Punctual and reliable
• Passionate about creating an expectational customer experience
• Knowledge of the MS packages (Excel, Word, Outlook)
• Highly intuitive with a curious mindset
• Highly presentable in line with our corporate brand
• Resilient and pro active in your work

Diversity, Inclusion and Equality

At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients.

We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.