Front of House Complex Supervisor (Permanent)

Front of House Complex Supervisor (Permanent)

Salary: £13.95 per hour

Hours: 40 hours per week

About Cofton

Nestled along the stunning South Devon coastline, Cofton Holidays is a family owned holiday park where people truly matter. We pride ourselves on creating unforgettable guest experiences-and that starts with our dedicated, skilled team.

The Role

We're currently looking for an enthusiastic and reliable individual to join our Food & Beverage Team as a Front of House Complex Supervisor.

The Front of House Complex Supervisor will oversee the day to day operations at our food and bars - Amelia's Café, The Warren Bar, The Swan Pub and The Pizza Kitchen. The main goal of a Front of House Supervisor is to assist the Front of House Manager and/or Head of Department to ensure every Team member is performing to the best of their ability while conforming to company policy, procedures and goals.

Responsibilities

• Ensure each bar is set up for service with correct stock, equipment, and cleanliness.
• Maintain high standards of hygiene and organisation across all bar areas.
• Understand and comply with licensing regulations and the venues to serve alcoholic beverages.
• Ensure the Weights and Measures Act and Trade Descriptions Act are always adhered to.
• Undertake any necessary training as deemed necessary by management.
• Support the FOH Manager in the day to day running of the bars and restaurants.
• Troubleshoot operational issues to ensure smooth service.
• Assist with checking incoming deliveries, noting any shortages/discrepancies.
• Assist with effective rotation of stock using the F.I.F.O method and notify the Front of House Manager of any stock shortages.
• Assist with the correct recording of wastage.
• Train FOH team on drink specifications, service standards, and upselling techniques.
• Deliver cocktail training sessions and ensure consistency in preparation and presentation.
• Provide ongoing coaching to upskill the team, focusing on guest engagement and product knowledge.
• Develop team confidence in wine knowledge and cocktail service.
• Assist the departmental manager with taking responsibility for security, keys and codes, following the Company keys and codes policy.
• Take charge of day to day operations, from supervising team to managing customer interactions, guaranteeing a seamless and pleasant experience for all.
• Nurture a positive and productive work environment, fostering teamwork and motivating our dedicated team members to achieve their potential.
• Be an ambassador of the Cofton Holidays brand, ensuring that the business is always presented at its best.
• Help to create an environment where all employees enjoy themselves whilst at work and make a real contribution to the success of the business.
• Assist the departmental manager with preparing team rotas as and when required and the correct recording of holidays, attendance and team remuneration.

Who We're Looking For

• Experience of working in an F&B setting.
• Experience in a leadership role.
• Flexibility with ability to work weekends/evenings.

What You'll Get in Return

• A stunning place to work every day.
• A supportive, energetic team that feels like family.
• Opportunities to grow within a thriving, independent business.
• Competitive pay.
• Free use of our state of the art gym and leisure facilities.
• Access to staff rewards, recognition platforms, and discounts.
• 24/7 mental and physical wellbeing support, including free counselling.
• Complimentary team breakfasts and wellbeing perks.
• Discounts on food, drink, holidays, PT sessions, and gym classes.