Front of House - Receptionist

Job Description

To provide exceptional customer service, responsible for welcoming visitors, handling incoming calls, and providing administrative support to staff, and managing the visitor experience.

Accountabilities

• Maintenance of a visitor logbook and issue visitor badges as required.
• Answering calls promptly and professionally, identifying the caller and their request.
• Handling mail and courier services, including sorting, distributing, and dispatching mail items.
• Provision of administrative support to staff, such as answering phones, taking messages, and scheduling appointments.
• Handling customer inquiries and non-regulatory complaints with courtesy, patience, and professionalism.

Analyst Expectations

To meet the needs of stakeholders/customers through specialist advice and support. Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.

May have responsibility for specific processes within a team and may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.

For individual contributors, manage own workload, take responsibility for the implementation of systems and processes within own work area, and participate on projects broader than direct team.

Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements.

Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.

Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.

Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.

Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.

Key Skills & Qualifications

• Strong customer service skills, with experience in a corporate or front of house environment.
• Solid administrative skills, with the ability to manage bookings, visitor logs, and day to day coordination tasks.
• Excellent communication and stakeholder management skills, with the ability to engage confidently with visitors, colleagues, and suppliers.
• Experience working in a corporate office environment.
• Strong organisational skills, with the ability to manage multiple priorities in a busy setting.
• A proactive and professional approach, with attention to detail and a team focused mindset.

Location

This role is based in London.

Values & Expectations

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.