Front Desk Supervisor (The Athenaeum Hotel)/Seasonal Employment

Front Desk Supervisor (The Athenaeum Hotel) - Seasonal Employment

Job Category: Hotel

Requisition Number: FRONT004857

Location: The Athenaeum Hotel, 3 S Lake Dr, Chautauqua, NY 14722, USA - seasonal summer operations.

Compensation: $18 per hour (up to $20 per hour with experience and qualifications).

Responsibilities

• Provide shift supervision for the Front Desk Team, ensuring premier hospitality and resolution of guest issues.
• Act as a leader, providing daily direction and training opportunities for the Team.
• Serve as the point of contact to address guest requests and concerns immediately and professionally.
• Perform routine Front Desk Attendant tasks, including checking guests in and out.
• Serve as an information center by demonstrating knowledge of Chautauqua Institution and Athenaeum Hotel amenities, schedules, programming, and pricing.
• Operate the POS system to process payments, verify credit, post and remove credit/check balances, and provide receipts and change.
• Maintain accurate sales transaction records and refunds in accordance with resort and department policies; monitor cash drawer and sign off on closings.
• Ensure hotel equipment (printers, copiers, POS) is maintained and secured.
• Maintain knowledge of policies on payment, exchanges, and security practices.
• Communicate with management and other departments regarding guest room status, requests, and maintenance issues.
• Provide a safe, secure environment for guests and associates following key control procedures.
• Use proper telephone etiquette to answer, hold, transfer calls, take complete messages, and make reservations.
• Keep workstation clean and perform light housekeeping duties as assigned.
• Complete all other duties as assigned.

Schedule

Seasonal employment during summer operations (June-August), with the possibility of pre season or post season part time work (mid April to late October). Schedules typically include evenings, weekends, and holidays. Expected hours: 30-40 hours per week, eight hour shifts beginning at 3:00 p.m.

Living on the Grounds

No employer provided housing is available for this position. Applicants should secure independent housing or reside within commuting distance.

Qualifications

Required: 1-3 years combined hotel or supervisory experience.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.