Front Desk Leader: Guest Experience & VIP Service

Novotel London Excel is seeking a dedicated Reception Manager to lead the front desk and deliver an exceptional guest experience. You will manage daily front office operations, drive service excellence, and support the Room Division Manager to ensure smooth and efficient service.

You will supervise the front office team, handle check-ins/check-outs, upsell when possible, respond to guest requests, and maintain high standards of operation.