Front Desk & Guest Services Lead

Dream Hollywood in Los Angeles is seeking a Front Desk Manager to supervise daily front desk operations, maximize guest satisfaction, and drive revenue through exceptional service.

This role reports to the General Manager and involves interviewing, training, and guiding the front desk team, ensuring compliance with SOPs/LSOPs, and maintaining a calm, professional presence during busy periods. The ideal candidate will lead by example, coach staff, and uphold Crescent brand standards.