Fresh Food Advisor and Trainer

Musgrave is one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

What you'll be doing:

• Review and define the most efficient operational frameworks for all new and existing counters and hallmarks.
• Use agreed frameworks to deliver an outstanding customer experience and embed efficient, repeatable standards in-store.
• Challenge and highlight where proposed operational standards are not workable, collaborating with cross functional teams to identify optimal solutions.
• Update, replace and standardise existing SOPs as required.
• Utilise Fresh Food Advisor (FFA) and Musgrave Operating Partners Ireland expertise to provide operational and training support where required.
• Support Meals trials, ensuring best practice operational learnings are captured and embedded prior to wider rollout.
• Review post launch operations plans and optimise prior to releasing to the wider estate.

Training, Coaching & Capability Building

• Train, coach and mentor colleagues at all levels, adapting approach to different learning styles.
• Designing and delivering structured training programmes that support operational excellence.
• Coach colleagues in selling through service, driving customer engagement, product knowledge and effective upselling.
• Providing on the job coaching, constructive feedback and follow up to embed learning and capability.

Content Development & Standardisation

• Creating training manuals, toolkits and learning materials for consistent use across the business.
• Develop clear, practical and user friendly Standard Operating Procedures (SOPs) aligned with business standards.
• Strong written communication skills, ensuring materials are clear, accurate and easy to follow.

Operational & Change Support

• Ability to support fresh department revamps, including preparation, training, implementation and follow up.
• Experience working in fast paced environments with changing priorities.
• Capable of supporting stores through periods of change and transition, ensuring minimal disruption while maintaining high standards.

Stakeholder Management & Collaboration

• Ability to liaise effectively with Regional Managers (RM) and Regional HR Managers (RHRM) to understand store priorities and training needs.
• Strong relationship building skills, with the ability to influence without authority.
• Comfortable working cross functionally to align operational, people and training requirements.

Customer Focus & Standards

• Highly customer centric mindset, with a passion for delivering excellent fresh food experiences.
• Ability to support stores in developing and maintaining best practice displays that drive availability, quality perception and sales.
• Strong attention to detail and a commitment to maintaining brand, hygiene and food safety standards.

What we are looking for: Essential Experience & Knowledge

• Proven experience working within fresh food departments (e.g. produce, meat, bakery, deli or similar), with a strong understanding of fresh food standards, quality, safety and availability.
• Demonstrated knowledge of customer expectations within a fresh food retail environment.
• Strong understanding of best practice merchandising, stock rotation, waste control and presentation across fresh food categories.

Education, Experience & Skills

• Minimum 2-3 years' experience in retail, ideally within fresh food.
• Minimum 3 years' experience managing or leading others, with strong influencing skills.
• Food preparation or food service experience an advantage, ideally in a high volume or industrial catering environment.
• Proven ability to engage stakeholders and create buy in for initiatives that deliver profitable sales and enhance the consumer offering.
• Strong IT capability, including practical experience with MS Office.
• Excellent presentation, communication and interpersonal skills.
• Full driving licence.

Why Musgrave

• Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
• Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact.
• Innovation Focus: Be part of a company that values forward thinking solutions.
• Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
• Be Part of a Legacy: Join a company with a long standing commitment to community and innovation.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.