French speaking Customer Service Coordinator

French speaking Customer Service Coordinator

Dartford

Ref: 4327FC

A well-established manufacturer specialising within the medical field. A company who have a global presence and pride themselves in providing innovative solutions, outstanding quality and exceptional value.

Responsibilities

You will act as the primary point of contact for customers delivering exceptional service and support. Working closely with internal teams, you will manage enquiries, process orders and resolve issues while building strong customer relationships.

• Act as the main point of contact for customers, providing excellent service and support
• Respond to customer enquiries via phone, email, chat, and online platforms
• Process customer orders and provide updates on delivery schedules and order status
• Resolve customer issues and complaints, coordinating with internal teams as required
• Prepare quotations, maintain pricing information and follow up on outstanding quotes
• Maintain accurate customer records and manage information across internal systems
• Support customers with online portal access, order changes and account-related requests
• Collaborate with colleagues and cross-functional teams to improve processes and ensure a positive customer experience

Candidate's Profile

• Fluent in French (written and spoken) essential
• Customer service experience required
• Excellent verbal and written communication skills
• Strong problem-solving abilities and confidence handling complex customer enquiries
• Proactive, organised and able to manage multiple priorities in a fast-paced environment

Salary: £30,000 per annum plus bonus and great benefits