Fraud Ops Manager

Location

London, New York

Employment Type

Full time

Department

Financial Crime

Our Mission Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.

The Team - Founded by Harvard grads / 3rd-time founders who also founded Segovia (successful exit) and GiveDirectly (over 300M revenue). Top performers from Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline. Driven by mission and values. Team is global with >30 languages spoken across 25 countries.

About Us Taptap Send is backed by top VCs and growing rapidly. Read about us in Reid Hoffman's words or TechCrunch article. Launched in 2019, we are transforming global finance for emerging markets, enabling immigrants to send money home instantly with no fee on most corridors. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. Fees apply on fixed exchange rate corridors (e.g., XOF, XAF).

Our Investors Spark Capital, Canaan, Reid Hoffman, Breyer Capital, and others. The Role We're looking for a hands-on, proactive Fraud Operations Manager to lead fraud operations, manage a team of analysts, overhaul manual processes, and build scalable workflows that keep our platform secure as we grow. You will work with Analytics, Product, and CS, reporting to the Head of Fraud, ensuring the team runs efficiently and stays ahead of emerging fraud patterns.

Key Responsibilities

• Run Fraud Ops: Lead day-to-day fraud operations tasks, alerts, escalations, chargebacks/disputes, and reviews.
• Streamline Processes: Deprecate repetitive manual tasks and replace with automated workflows and prioritized queues.
• Develop Typologies: Build playbooks for key fraud types with tags, alert logic, metrics, and response playbooks.
• Upskill and Delegate: Assign ownership of fraud verticals to analysts with redundancy and documentation; develop team members into specialists.
• Own Ops Metrics: Maintain dashboards tracking false positives/negatives, rule hit rates, review times, and chargeback performance; use metrics to drive action.
• Support New Products: Define and launch fraud ops support for new product flows including processes, alerts, and documentation.

You Have

• 4+ years experience in fraud or financial risk operations, ideally within fintech or payments
• Strong instincts for systems, prioritisation, and team management
• Experience with tools like Sift, Mode, and Zendesk is a plus
• Excellent judgment and written communication under pressure
• Hands-on, low-ego approach committed to efficiency
• Ability to collaborate across teams and build high-trust relationships
• Detail oriented with a pragmatic attitude and a can-do mentality
• Ability to work independently and balance priorities
• The right to work in London

Taptap Values

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be candid with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are based on qualifications, experience and business need. We encourage applications from underrepresented communities. If you require reasonable adjustments during recruitment, please let us know. Any information provided will be used to accommodate your requirements.

Note: candidates who do not perfectly fit every characteristic are encouraged to apply.