Fraud Operations Lead - Coach Teams & Elevate Service

Goldman Sachs Bank AG is seeking a Fraud Investigations and Operations Manager in Birmingham. The successful candidate will lead a team of Fraud specialists, ensuring they receive the necessary coaching and support to meet performance metrics. This role involves handling escalations, implementing best practices, and fostering an environment focused on exceptional customer service. Ideal candidates will have experience in Financial Services and a strong understanding of fraud typologies. Competitive benefits and a commitment to team development are offered.