FPS Operations Manager

FPS operations Manager

Location: Belfast
Duration: Temporary
Salary: Band 6
Hours: 37.5 hours per week

Application Deadline: 4pm Wednesday 23rd September 2026

KEY DUTIES / RESPONSIBILITIES

• Ensure the development of, and lead on, innovative and effective systems and procedures to ensure that FPS is entirely customer-orientated, providing a centre of excellence for customers.

• Contribute to the operational day to day management of all directly managed business, payment and internal/external customer-facing payment systems within Family Practitioner Services

• Identifies key development areas for FPS based on customer demand, service performance and external benchmarking

• Contribute to the development of strategies, policies and initiatives to sustain the continuous improvement of all services provided by FPS.

• Contributes to the maintenance of quality, productivity, and training standards as defined

• Requirement to provide advice and guidance to patients on queries relating to dental/ophthalmic claims and authorisation of same and entitlements to health service treatments.

• Liaises with HSCB/DOH retained teams on legislative/contractual matters.

• Identify payment functions/services within the HSC organisation that could be handled by Shared Services more efficiently and effectively

• Supports regular data quality checks - monitoring payment/financial/information data accuracy and identifying additional training requirements for both internal and external customers.

• Creates and maintains close working relationships with commissioners to ensure alignment with customer needs and service performance.

• Escalate issues and communications to senior managers of other forums as required.

• Mitigate financial risk by maintaining fit for purpose control environments.

• Lead and/or contribute to FPS projects in conjunction with relevant Team Leaders and FPS Senior Managers.

• Take responsibility for resolving any queries to support the delivery of FPS business across HSC primary care contractors including linking where necessary with secondary care providers.

Essential Criteria

• Degree or Professional Qualification in Business, Finance or IT and minimum 2 years Payment,Finance or IT experience, including 1 year at management level

Or

• Minimum 5 years payment,finance, or IT experience, including 1 year at management level (Band 5 or above)
• Full UK driving license and access to a car