Food and Beverage Team Member

Job Description

• Welcoming the guests to our F&B outlets & providing efficient, friendly, and professional service
• Conveying the hotel's image through attitude, professionalism and excellent grooming standards
• Communicating proficiently in English (spoken and written) with guests
• Good knowledge of our products
• Take responsibility for your designated section and station
• Ensuring that the F&B area remains well stocked at all times
• Receiving and processing customers' payments
• Making sure ingredient labels are visible in all stations
• Maintaining hygienic food service techniques during service
• Cleaning and sanitising tables
• Taking a positive problem solving approach to guest problems and concerns
• Actively selling and promoting hotel facilities and services

Required Qualifications

• High school diploma or equivalent
• Strong communication skills (verbal and written)
• Customer service mindset with a commitment to guest satisfaction
• Ability to work in a fast paced, team oriented environment
• Basic mathematical skills for handling payments and transactions
• Knowledge of food safety and hygiene standards

Preferred Qualifications

• Relevant food and beverage service experience or training
• Certification in food safety or hospitality service
• Proficiency in point of sale (POS) systems
• Multilingual abilities
• Experience in an upscale or hotel dining environment
• Strong attention to detail and organisational skills
• Demonstrated ability to upsell and promote services

Benefits

• Entitlement of 28 holiday days (bank holidays included)
• Employee benefit card offering discounted rates in Accor Hotels
• Develop your talent through learning programmes
• Free Bonus Breaks Voucher
• Friends & Family Rates
• Opportunity to grow within your property and across the world
• Friendly working environment

Candidates must have the right to work in the UK