Food and Beverage Supervisor

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing an exceptional experience and service for our guests, whichever platform or venue they visit.

Our city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square and London's newest luxury casino, Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and staff.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer opportunities to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. Alongside a competitive salary, our benefits include:

• 50% off food and beverages in all UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health, and more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a Friend incentives
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance programme: a confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

The Role

Working in our casino offers a unique experience. This is your chance to make an impact by demonstrating hospitality standards in a dynamic environment and representing our renowned service.

Main Duties

• Complete orders placed by casino waiting staff promptly, efficiently, and to the required standard, following company procedures.
• Ensure a sufficient supply of crockery, cutlery, glassware, and utensils is always available.
• Use all equipment correctly and keep the work area, machinery, and utensils clean and tidy.
• Provide outstanding customer service and guest relations at all times.
• Address customer complaints and guest queries during your shift.
• Assist management with team appraisals, service reviews, and training.
• Recommend improvements to management to enhance guest satisfaction.
• Assist with administrative tasks such as stock ordering, stock taking, managing timekeeping, and handling bookings and enquiries.

Skills

• Outstanding customer service skills.
• Exceptional interpersonal skills to maintain positive relationships with guests.
• Methodical and attentive to detail.
• Ability to promote all areas of the Club and explain departmental operations to guests.
• Previous experience in a customer service environment.
• A team player.
• Clear and concise English communication skills.
• High level of personal integrity.
• Strong work ethic with a passion for exceeding expectations.
• Respectful and appreciative attitude towards all.
• Supportive of a culture that encourages everyone to be their best.