Food and Beverage Operations Manager - Cork, Ireland

As Food & Beverage Operations Manager, you will play a pivotal role in shaping the guest experience and driving the success of The Metropole Hotel. Food and beverage is at the heart of our hospitality, and this role ensures that every outlet not only meets but exceeds guest expectations. By leading with vision, innovation, and attention to detail, you will directly influence guest satisfaction, team culture, and financial performance. From developing strategies that maximise revenue and profitability, to maintaining the highest standards of service, quality, and efficiency, this role is key to delivering our commitment to Passionate Pursuit of Perfection.

Assess, Evaluate and Ensure Food & Beverage Goals are Met

• Assist with developing, implementing and evaluating a general business plan and strategies to ensure optimum guest satisfaction, sales maximisation and profitability.
• Monitors present and future trends, practices and systems in the food & beverage industry to ensure that the hotel's food & beverage operations are competitive in the marketplace.
• Conducts weekly inspections of the food & beverage regions to ensure the property is kept in the best condition, and recommends preventive maintenance to the General Manager/Deputy GM where needed.
• Participates in development of recognition programmes for staff, advertising and promotional programmes and campaigns to increase market awareness and penetration.
• Randomly inspects all food & beverage regions to ensure facilities and equipment are clean, well maintained and replaced if necessary.
• Checks the food & beverage outlets' reservation lists, hotel arrival list, conference guest list, and VIP list to ensure that own staff is aware of VIP guests.
• Is proficient in all food & beverage procedures to be a resource when needed.
• Challenges employees within department to achieve optimum food cost percentage and service per employee.
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation.
• Monitors food & beverage sales regarding discounts.
• Audits food & beverage services and quality on a regular basis and develops and implements strategies to improve results.
• Assists, plans and co ordinates in house activities and package plans with Head Chef and Director of Sales & Marketing.

Direct and Manage Food & Beverage Department to Achieve Food & Beverage Goals

• Promotes and embodies a culture of Passionate Pursuit of Perfection.
• Utilises leadership skills and motivation to maximise employee productivity and satisfaction.
• Monitors hotel's overall service and teamwork daily.
• Selects and develops strategies to improve guest service, food production techniques and efficiency.
• Analyses financial reports relating to food & beverage, and takes corrective action and follow up.
• Co ordinates pricing and preparation of menus, beverages, and wine lists by taking the following into consideration:
  • local requirements
  • market needs
  • competition
  • trends
  • potential costs and labour costs
  • availability of food & beverage products
  • merchandising and promotions
• With Head Chef, maintains an updated recipe file for all food and beverage items to include:
  • sales history
  • sales mix
  • actual costs
  • potential costs
  • par stocks
  • production time
• Assists in the preparation of the food and beverage business plan.
• Assists in the development of the hotel's annual business plan, by developing strategies to increase sales in food & beverage.

Requirements

• Minimum of 3 years' experience in a Senior Food & Beverage Operations Manager role.
• Hotel industry experience preferred.

Benefits

• Competitive rate of pay
• Relocation Assistance
• Access to our Company Pension Scheme
• Death in Service Benefit
• Employee referral bonus
• Friends & Family discounts across our restaurants
• Special rates in our hotel accommodation
• Paid internal and external training days
• Access to Trained Mental Health First Aiders
• Team Member Social & Wellbeing Events
• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
• Meals on Duty
• Assistance with Leap Cards