Food & Beverage Manager

Eclipse Hotels Group is an international family owned hotel group with a growing portfolio of Holiday Inn and Holiday Inn Express hotels across the UK, Europe and the Caribbean.

We are looking for an experienced and hands on Food and Beverage Manager to join our team at Holiday Inn Bristol Airport. This is an excellent opportunity to join a growing organisation committed to delivering first class service and creating a positive experience for both our guests and colleagues.

As our Food and Beverage Manager, you will be responsible for the management of our restaurant, bar, room service, and conference and events operations. You will lead the team, maintain high standards and create memorable guest experiences while supporting revenue growth and profitability.

Join us and enjoy the following benefits:

• Discounted hotel rooms for you, your friends and your family at more than 5,000 IHG hotels worldwide

• 50% discount on food and beverage services

• Employee Assistance and Welfare Programme

• Simply Health healthcare support

• Life insurance from your first day of employment

• Cashback and discounts with leading high street retailers

• Complimentary meals while on duty

• Potential share of service charge

• Employee of the Month and Employee of the Year celebrations

• Recommend a Friend scheme

• Excellent training and development opportunities, including bespoke company and IHG branded training

Your key responsibilities will include:

• Managing the daily Food and Beverage operation across the restaurant, bar, room service, and conference and events

• Creating a warm welcome and setting a positive tone for every guest experience

• Ensuring all Food and Beverage areas operate smoothly and in line with company and brand standards

• Leading, supporting and motivating the Food and Beverage team

• Ensuring food and drinks are prepared, presented and served to a high standard

• Developing a thorough knowledge of our menus, ingredients and products

• Responding correctly to dietary requirements and allergen enquiries

• Recognising VIP guests and ensuring they receive personal and attentive service

• Monitoring guest feedback and resolving any concerns promptly and professionally

• Taking responsibility for recruitment, induction, training and development within the department

• Preparing team rotas in line with business requirements and agreed labour budgets

• Managing colleague performance and maintaining accurate training records

• Managing stock levels, stock orders and stock takes

• Monitoring revenue, costs, wages, waste and departmental performance

• Identifying opportunities to increase revenue and improve profitability

• Maintaining high standards of food safety, hygiene and cleanliness

• Ensuring all food safety, licensing and health and safety records are completed accurately

• Supporting the delivery of meetings, functions and special events

• Carrying out Duty Manager shifts when required

• Completing departmental administration in accordance with company policies and procedures

How will you achieve this?

We genuinely care about people and demonstrate this by delivering True Hospitality every day. It is what connects colleagues across our hotels and helps us create memorable experiences for every guest.

At the heart of our approach are four core service skills:

• True Attitude: Being caring, making a positive difference and building genuine connections with our guests

• True Confidence: Having the knowledge and skills to perform your role while giving guests confidence that they can rely on you

• True Listening: Paying attention to what each guest is saying, recognising body language and understanding their individual needs

• True Responsiveness: Providing guests with what they need in a timely, thoughtful and caring manner

What we are looking for:

• Previous experience as a Food and Beverage Manager, Assistant Food and Beverage Manager or in a similar leadership role

• Experience within a branded hotel environment is desirable

• Strong knowledge of restaurant, bar, room service, and conference and events operations

• A good understanding of food safety, licensing and health and safety requirements

• Good commercial awareness and an understanding of revenue, costs, wages, stock and profit margins

• Experience recruiting, training and developing colleagues

• Strong leadership skills with the ability to motivate a team under pressure

• A proactive, composed and enthusiastic approach

• A friendly and approachable manner

• Excellent written and verbal communication skills

• Strong organisational and administrative skills

• Excellent problem solving skills and attention to detail

• Flexibility to work evenings, weekends and bank holidays

Eclipse Hotels Group is an equal opportunities employer. We are committed to recruiting a diverse workforce and creating an inclusive, people focused culture where everyone feels welcome, respected and able to thrive.