Food & Beverage Manager - Locke at Broken Wharf

Food & Beverage Manager - Locke (Broken Wharf, London)

We are seeking a natural leader with calm composure under pressure and strong organisational skills to oversee the Food & Beverage team and report to the General Manager.

Responsibilities Service Delivery

• Take responsibility for understanding, meeting, and exceeding quality objectives and KPIs.
• Act as an SME in the relevant area and foster a knowledge culture in F&B.
• Ensure full familiarity with company policies, SOPs, processes, operations, products, brands, promotions, and services.
• Handle escalations, support the team, respond to telephone and email inquiries, and resolve issues professionally in line with each brand approach.
• Follow edyn policies and procedures to ensure smooth customer service processes and satisfaction.
• Log and manage complaints according to the edyn complaints procedure, providing solutions and follow up within timeframes.
• Liaise with operations, reservations, and finance to resolve issues efficiently and within agreed SLAs.

Operational Excellence & Guest Experience

• Ensure seamless daily operations while balancing efficiency with high service standards.
• Lead and mentor the F&B Head Host and Head Chef, driving a strong service culture that maintains brand reputation.
• Oversee guest satisfaction, seek feedback, and implement systems to continually improve service delivery.
• Implement relevant cost control measures while maintaining a premium guest experience.

Team Work

• Understand and embody edyn values.
• Constructively challenge, question, seek improvement, evolve, and remain human.
• Contribute to a strong community spirit.
• Act objectively, fairly, ethically, and consistently.

Financial F&B Accountability

• Take full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded.
• Drive cost efficiency across all departments while maintaining quality and service standards.
• Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities.
• Ensure compliance with all financial, legal, and regulatory requirements.

People Leadership & Performance Management

• Inspire, coach, and develop a high performing team.
• Champion a culture of accountability, empowerment, and continuous improvement.
• Foster a culture of engagement, retention, and professional development.

Requirements Education & Experience

• A bachelor's degree in Hospitality Management, Business Administration, or a related field is desirable.

• Relevant experience in food and beverage management, with a minimum of 2 years in a similar role.
• Experience within the F&B industry is crucial, with a focus on progressively increasing responsibility.
• An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired.
• Experience with financial management and budget controls is useful for cost management and profitability.
• A track record of delivering exceptional customer service and creating positive guest experiences.
• Experience leading and managing teams, including training, development, and performance management.

Skills

• Ability to motivate, supervise staff, delegate tasks, and make effective decisions.
• Excellent people management skills with a proven record of developing teams.
• Advanced knowledge of food and beverage systems and service delivery.
• Strong analytical, decision making, and problem solving abilities.
• Capability to drive operational efficiency while maintaining high guest satisfaction.
• Strong communication and negotiation skills.
• Proficiency in hospitality POS technology systems, inventory management, stock ordering, and reporting software.