FOH Team Member

Job Overview

We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.
• Adhere to licensing regulations including implementing our Challenge 25 Policy.

Experience

• Previous experience in a customer service role is preferred but not essential as training will be provided.
• Knowledge of hospitality industry is a plus.
• Understanding of food safety regulations is desirable but not essential.

Skills

• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Friendly and approachable demeanor with a customer-centric mindset.
• Problem-solving skills to address customer issues effectively.

If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.

Job Types

Full-time, Part-time

Benefits

Employee discount

Expected hours

16 - 40 per week

Additional pay

• Tips

Schedule

• Monday to Friday
• Weekend availability is a must

Compensation: To be discussed.