Floor Staff - Seven Dials Market

Floor Staff - Seven Dials Market

Department: Venue Team

Employment Type: Zero Hours

Location: Covent Garden, London

Compensation: £14.80 / hour

Description

As a Floor team member at Seven Dials Market, you will play a crucial role in enhancing the overall guest experience, providing exceptional customer service, maintaining cleanliness, safety and tidiness standards and ensuring that our guests have a great time whilst visiting our venue. Additionally, you will also support the management and supervisor teams to maintain the operational standards of both the front and back of house areas as established by KERB and Seven Dials Market.

What you'll be doing

• Deliver excellent customer service at all times. Being ready and able to assist customers when required.
• Maintaining an up-to-date knowledge of our traders and venue - understanding what they serve and what makes it unique
• Clearing, wiping and resetting tables and sections
• Delivering trays, crockery, cutlery and glassware to the KP room
• Maintaining exceptional in-person and radio communication standards with traders, colleagues and management
• Ensuring food traders are set up for service with their own crockery, trays, cutlery, napkins and glassware, then maintaining this throughout the day
• Maintaining the venue's recycling procedures in-line with KERB's sustainability initiatives and disposing of waste in the correct places
• Keeping all cleaning stations organised, tidy and free of clutter. Emptying bins and restocking equipment (cleaning spray/tubs/blue roll) when required
• Assist with setting up and closing the venue, including the outside area
• Working closely with the Market Managers to ensure that the Health & Safety standards are delivered at all times, including ensuring adequate cleaning supplies are available and communicating to management when running low on stock
• Report any safety issues, broken glass, spillages, or problems with the waste rooms etc to the management team and assist in correcting the issue.
• Assisting the BOH team in maintaining a manageable and clean environment to work in.
• Assisting the management team with the setup of private reservations and events.
• Ensuring completion of opening, closing and weekly deep cleaning checklists to a high standard.

What you'll bring to KERB

Essential

• The ability to work independently and flexibly, with the ability to think laterally and willingness to problem solve
• Previous experience of working in high-volume, busy environments
• Previous experience of working in a customer facing role with a strong focus on guest / customer experience and service
• A passion for 'Exceptional Hospitality' and facilitating great guest experiences
• A willingness to rolling up your sleeves and pitching in from time to time on non-designated areas of the business - particularly on site

Desired but not essential

• Previous experience working within Hospitality
• Previous experience in bar, pub, or venue operations

What you'll get by joining KERB

• Generous F&B discount across KERB food and drinks
• CODE app membership
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 25 days holiday (excluding bank holidays) + birthday day off
• London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at any stage in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.