Floor Manager - Full Time

• Supports the team in representing the brand with their personal styling
• Educates the team on our brand identity and ways of working
• Supports the team through change
• Works well under pressure
• Ensures the team understand and conduct themselves in line with our brand values
• Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained
• Communicates relevant company news to the team Supports the team to deliver an elevated service experience
• Supports the team in delivering the Reiss Experience across all customer interactions and touchpoints
• Sets the team up to prioritise the customer, making sure that they always feel appreciated and valued
• Educates the team so they can inspire and advise customers about all available products and services
• Ensures the team build and nurture customer relationships, increasing a loyal customer base
• Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers
• Supports the team to achieve targets and deliver expected results
• Understands store targets, budgets and KPI levers
• Motivates and helps the team to deliver personal sales targets and KPI's
• Supports the team to use all tools and services available to achieve personal targets
• Meets deadlines by planning, prioritising and effectively delegating
• Drive sales using all commercial reports to take necessary action
• Helps the team to understand what is required of them in their role and the impact they have on the business
• Supports the team maintain a safe and operationally efficient store environment
• Supports the team in adhering to all company policies and procedures
• Complies with all health and safety checks and procedures in store
• Ensures the store is opened and closed safely and efficiently
• Actions replenishment and deliveries within deadlines
• Meets all online and stock-out deadlines
• Investigates and resolve any operational issues i.e. till discrepancies, stock loss
• Ensures BoH areas are maintained correctly in line with the company standards
• Deploys the team effectively across the store to complete required tasks and meet deadlines
• Supports the team to become a high-performing team
• Adapts their communication style for individuals
• Has a high level of emotional maturity to get the best from themselves and their team
• Provides clarity when providing instructions or giving direction
• Recognises achievements gives praise as well as constructive feedback to improve performance
• Resolves any performance issues within the team and takes appropriate action i.e. using ROC's
• Completes training and regular performance conversations, setting clear goals
• Helps the team to think for themselves by asking questions
• Encourages the team to share their point of view
• Knows when to escalation difficult situations to management
• Contributes to a diverse and inclusive environment

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England, United Kingdom of Great Britain and Northern Ireland