FLM - First Line Manager

Step into a dynamic leadership role as a First Line Manager, where you will directly oversee and support frontline teams to achieve operational excellence. You'll be responsible for driving performance, managing daily activities, and fostering a positive and productive work environment. This role offers the opportunity to develop your leadership skills while making a real impact on team success and business results.

• Competitive Salary- We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays)- Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth- Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind- Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme- Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts- Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks- Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme- Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts- Enjoy exclusive savings on popular brands and products.

• Supervise and support frontline staff to ensure high performance and productivity
• Manage daily operations, including workload allocation, scheduling, and task monitoring
• Coach and develop team members through regular feedback and performance reviews
• Ensure compliance with company policies, health and safety regulations, and quality standards
• Address and resolve employee issues, conflicts, and absenteeism promptly
• Collaborate with senior management to implement business objectives and process improvements
• Prepare reports on team performance, attendance, and operational metrics
• Foster a positive, motivated, and collaborative team environment

• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Ability to motivate and engage a diverse team
• Good organisational and time management skills
• Problem-solving and decision-making capabilities
• Ability to handle conflict and employee relations effectively
• Proficiency with Microsoft Office and basic data reporting

• Previous experience in a supervisory or frontline management role
• Proven track record of managing and developing teams
• Experience in performance management and coaching
• Familiarity with health and safety regulations and compliance
• Background in operational or process improvement is a plus
• Industry-specific experience may be advantageous depending on the role

• People First:We value our employees just as much as our customers.
• Work-Life Balance:Flexible working options to support your lifestyle.
• Career Growth:Genuine opportunities for progression in a thriving industry.
• Passion for Excellence:Join a team dedicated to being the best at what we do.