Fleet Service Advisor

Salary - £25,692 plus great career progression, you only work for half of the year!

Working hours - 4 days on 4 days off, Rotating Shifts 5:30-4:30/ 1pm till midnight

Do you want to work for only half the year! Working for as well-established Fleet Management company, one who prides itself on staff retention, progression, and training?

My client is looking for someone to hit the ground running with being a Fleet Service advisor for such a big company in Alfreton.

• Cycle to work scheme


• Recruitment Incentive Awards


• Increased holiday with service


• Free onsite Parking


• To personally provide excellent standards of customer service


• Understand and demonstrate tremendous customer care and rapport building


• Display good listening skills to identify customer needs


• Deal with all internet, email and phone enquiries


• Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice


• Work as part of a team to achieve personal and department objectives


• Manage, respond and log all incoming email enquiries on appropriate systems


• Keep and update reports and call logs


• Customer service experience - within a contact centre or retail / sales


• Customers first contact


• Dealing with emergency breakdowns and general defects/compliance events


• Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.


• Ability to prioritise and identify services required for warranty, damage.


• Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.


• Understanding compliance importance


• Excellent communication skills - via phone and email


• Ability to adapt and work well with people


• Well-spoken and uses professional and polite mannerisms


• Dedication - longevity and / or progression within the company


• Good IT skills and understanding of Microsoft packages particularly Excel

Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.